Legal
Refund Policy
Last updated
1.Overview
Because our Service involves licensed clinical review and prescription medication, refunds are limited. We try to be fair: if a Clinician determines you are not a candidate for treatment, you have not been charged for medication you did not receive, and any consultation fee paid for that visit is refundable per Section 6.
2.Consultation & Membership Fees
One-time consultation fees are non-refundable once a Clinician has reviewed your intake. Membership fees are charged in advance for the upcoming billing period and are non-refundable, but you may cancel future renewals at any time (see Section 4).
3.Medications
For patient safety and regulatory reasons, prescription medications cannot be returned or refunded once shipped, even if unopened. This is consistent with applicable pharmacy law. If your medication arrives damaged, defective, or incorrect, see Section 5.
4.Subscription Cancellations
You may cancel your subscription at any time from your account or by contacting support. Cancellation stops future charges and shipments. Already-shipped medication and the current paid period are non-refundable.
5.Shipping Issues & Damaged Items
If your medication arrives damaged, defective, expired, or is the wrong product, contact us within 7 days of delivery with photos and order number. We will arrange a replacement at no additional cost.
6.Denied or Ineligible for Treatment
If a Clinician determines that treatment is not clinically appropriate for you, any consultation fee you paid for that intake will be refunded in full. No medication is shipped in this case.
7.How to Request a Refund
Email care@zepym.com with your order number and the reason for your request. Our team will respond within 2 business days.
8.Refund Timing
Approved refunds are issued to the original payment method within 5–10 business days. Bank processing times vary.
9.Chargebacks
If you have a billing concern, please contact us first — most issues are resolved quickly. Initiating a chargeback without first contacting support may result in suspension of your account pending resolution.